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    Our customers rate our service 97%
    • Date
    • Product
    • Score
    • Customer comment
    • Our response
    • 14-Jun-2013
    • Kyoku Daily Facial Cleanser 100ml
    • Service:
      Product:
    • Delivered on time.
    • 14-Jun-2013
    • Penhaligon's Peoneve Eau de Parfum Peoneve Size:50ml
    • Service:
      Product:
    • Stocks the range of products I want at a good price with swift delivery.
    • 13-Jun-2013
    • Malin+Goetz 10% Glycolic Acid Pads (x50)
    • Service:
      Product:
    • Excellent!!!
    • 13-Jun-2013
    • Truefitt & Hill Ultimate Comfort Pre-Shave Oil 60ml
    • Service:
      Product:
    • No problems
    • 13-Jun-2013
    • Refinery Eye Gel 20ml
    • Service:
      Product:
    • No problems
    • 13-Jun-2013
    • Bamford Organic Exfoliating Cleanser 200ml
    • Service:
      Product:
    • No problems
    • 13-Jun-2013
    • Penhaligon's Elixir Exfoliating Body Scrub 200ml
    • Service:
      Product:
    • Good service, but the 2 items that were freebies were very poor as it was a gift for a friend, I would have thought a penhaligon sample would have been more appropriate
    • 13-Jun-2013
    • Ortigia Lavender Square Candle
    • Service:
      Product:
    • lovely packaging
    • 13-Jun-2013
    • Ortigia Pomegranate Square Candle
    • Service:
      Product:
    • lovely packaging
    • 13-Jun-2013
    • Ortigia Sandalwood Square Candle
    • Service:
      Product:
    • lovely packaging
    • 29-May-2013
    • Daylesford Natural Hand Wash Rosemary & Lavender 250ml
    • Service:
      Product:
    • Fantastic customer service and really speedy delivery.
    • 29-May-2013
    • Bamford Rose Body Wash 250ml
    • Service:
      Product:
    • Fantastic customer service and really speedy delivery.
    • 28-May-2013
    • Cire Trudon Carmelite Scented Candle 270gm
    • Service:
      Product:
    • Website easy to navigate. Item arrived very quickly.
    • 28-May-2013
    • Cire Trudon Ernesto Scented Candle 270gm
    • Service:
      Product:
    • Website easy to navigate. Item arrived very quickly.
    • 28-May-2013
    • Ortigia Lavender Shaving Gel 100ml
    • Service:
      Product:
    • Good - fast delivery and well packed.
    • 28-May-2013
    • Ortigia Fico D'India Bath & Shower Gel 300ml
    • Service:
      Product:
    • Fast service.
    • 27-May-2013
    • Cire Trudon Abd El Kadir Scented Candle 270g
    • Service:
      Product:
    • Excellent service
    • 27-May-2013
    • Molton Brown Blissful Templetree Moisture Bodybalm 200ml
    • Service:
      Product:
    • Excellent service
    • 27-May-2013
    • Molton Brown Ultrasmooth Coco De Mer Body Lotion 200ml
    • Service:
      Product:
    • Excellent service
    • 26-May-2013
    • Ortigia Orange Blossom Eau de Parfum 100ml
    • Service:
      Product:
    • It's cumbersome to use your site, u ask for a phone call to buy some products, but that can only happen during the day. The samples a less, yet that's supposed to be more.
    • Thank you for getting in touch via Feefo.com. As a small business we truly value feedback from our customers, both positive and negative. We are very sorry to hear of your experience with our website. Our site is now 6 years old and we accept in online terms it is getting on a bit. We are very excited to be working on a brand new site for release later this year. We hope to resolve any such issues in this new release. Our customer service team are available from 8.30am to 5.30pm, Monday to Friday. We are still only a small business at this time and cannot yet offer extended or 24hr telephone support. We are looking at this area and we take your feedback on board. We are very sorry if this caused you any inconvenience when placing your order with us. We will contact you separately re samples and make sure you received the right amount. Thank you for taking the time to give us your feedback and please do let us know if there is anything else we can assist you with. Kind Regards, Sue Brummells Customer Service Team