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CUT OFF TIME FOR SAME DAY DESPATCH IS 1PM MONDAY TO FRIDAY.
Orders placed before 1pm, Monday to Friday will be despatched the same day. Orders placed on weekends and bank holidays will be despatched the next working day. For example, an order placed at 5pm on a Friday will be despatched the following Monday.
We use tracked services to ensure that you can follow your parcel as soon as it leaves our warehouse. A signature will be required on delivery.
Delivery times are estimates and are in working days. Express Courier costs will vary for UK Highlands, Islands, Northern Ireland, Jersey, Guernsey and Isle of Man.
We work with Parcelforce, TNT, UPS and Royal Mail for European deliveries. We work with multiple shipping carriers and select the best price and service for each destination country.
Specific costs will vary per country and by weight. The quickest way to check a delivery cost to any region is to add your items to the basket, select your desired country and enter your postcode. Our fast onestepcheckout will automatically calculate the shipping charge. This does not include any applicable duties and charges when shipping outside the UK - please see Delivery FAQs for more information.
Delivery times are estimates only and are in working days. We work with TNT, UPS and Royal Mail for deliveries to Canada and USA. We select the best price and service from our shipping partners for each destination country. The quickest way to check a delivery cost to any region is to add your items to the basket, select your desired country and enter your postcode. Our fast onestepcheckout will automatically calculate the shipping charge. This does not include any applicable duties and charges when shipping outside the UK. We are unable to ship goods containing alcohol - please see below for more information.
Delivery times are estimates only and are in working days. We work with TNT, UPS and Royal Mail for deliveries to the rest of the world. We hand select the best price and service from our shipping partners for each destination country. Specific costs will vary per country and by weight. The quickest way to check a delivery cost to any region is to add your items to the basket, select your desired country and enter your postcode. Our fast onestepcheckout will automatically calculate the shipping charge. This does not include any applicable duties and charges when shipping outside the UK. We are unable to ship goods containing alcohol - please see below for more information.
Once you have placed your order, you will receive a confirmation email. This is your invoice.
You will receive an email once your order has been despatched from our warehouse. This email will also contain the courier details and the tracking number.
All UK and international orders require a signature, please ensure that there is someone available at the delivery address to receive and sign for your order.
UK orders should be delivered within 1 - 7 business days and international orders between 2 - 15 business days dependant on the service you have selected at the checkout.
All orders are sent via a recorded or tracked service. Your tracking number is contained within your 'shipping' email, which is the second email that is sent to you after you place your order. You will be able to see which courier the order has been sent by within the email as well.
Enter the tracking number at: http://www.royalmail.com/track-traceThe tracking will only show a signature and confirmation of delivery, it will not show the location of the package.
Enter the tracking number at: http://www.parcelforce.com/track-traceClick on the blue button marked “Tracking details”. This will give you detailed information on the parcel’s location.
While your package is in the UK, you can enter the tracking number at: http://www.royalmail.com/track-traceTo continue tracking your parcel once it has arrived in the destination country, visit the domestic postal service website for their track and trace service. For example for USA enter the same RM tracking number via the United States Postal Service website at: https://www.usps.com/
Visit: http://www.tntpost.com/In the “Track & Trace” panel top right, enter the tracking number and select the destination country from the drop down menu.Click “Search”.
Enter tracking number at: http://www.ups.com/tracking/tracking.html
Please be aware that certain items such as pressurised canisters and products containing alcohol are considered too dangerous for international transport. If these items are ordered to ship internationally we will be unable to fulfil your order and your order will be cancelled.
